Here are some of our most common Frequently Asked Questions.
Are all the clothes handmade?
Yes, The Doll Boutique doll clothes are handmade by myself (Jem) sometimes at the kitchen table and other times in the sewing room in Matata, New Zealand.
What currency are prices stated in?
All prices are stated in New Zealand dollars (NZD).
What dolls do the clothes fit?
The clothing will fit a range of dolls. To help you find out whether our clothing fits your doll, please refer to our sizing chart.
Can I contact The Doll Boutique to get a collection made for a specific doll?
Yes, please contact us by email hello@thedollboutique.co.nz or use the contact form to discuss further. You will be asked for measurements, a photo of the doll and details of the clothing you wish to have made.
Why are so many of the clothes just one?
Creating individual items keeps the products fresh and unique for both you (the buyer) and me (the sewer). It also enables me to try out more of the many (many!) patterns I have in my stash. Sometimes I get donated fabric from friends and family – shout out to Deb, Joy, Mum and Aunty Mary – so there are often limited quantities which often dictates what can be made.
Are the clothes made by The Doll Boutique washable?
Yes, the fabric mostly used is cotton, so they are easily washable on your regular washing machine. However, please check the individual product description. Sometimes, synthetic fabrics are used, where special washing methods are required; this will be stated in the product description.
How do you ensure that the clothing is of a high standard?
As all the doll clothes are made by one person, each one is checked as it is made, as well as when it is finished. The velcro, snaps and buttons are checked to ensure that they are secure, as well as the seams, which are finished with a zigzag stitch to ensure they don’t fray. Each item gets the same individual attention to detail, ensuring consistent quality.
Are the dolls included with sales?
No, the dolls are models to show the clothes only; they are sold separately without clothing. They are not included in the purchase of any products or items on the website unless specifically stated.
We also sell them at the markets we attend, which you can keep track of on our Instagram or Facebook pages.
What are your Shipping Terms and Conditions?
We ship and process orders within 3 working days. The price on each page is for clothing only and shipping will be added at the checkout. Dolls, shoes and clothes hangers are not included unless purchased separately.
Shipping Method: Items from The Doll Boutique are shipped using Aramex, NZPost or Courier Post, a reliable shipping carrier known for secure and efficient deliveries.
Shipping Charges: We charge a flat rate of $6 urban or $12 rural
Free Pick Up: Customers have the option to pick up their orders free of charge from my home, work or the market we are attending that week. The Doll Boutique will contact you to arrange this upon order confirmation.
Transit Time: The estimated transit time for orders depends on the destination and the shipping services delivery schedule. Please note that unforeseen delays beyond our control may occur.
Loss or Damage: While The Doll Boutique takes precautions for safe delivery, we cannot be held responsible for any damage or loss that may occur during the shipping process. However, we will assist you in filing a claim with Aramex or Courier Post in case of any such incidents.
Return Policy: If you receive a faulty or damaged item, please notify us within 14 days of receiving your order by contacting hello@thedollboutique.co.nz. We will provide instructions on how to proceed with the return process.
Return Shipping Costs: For faulty or damaged items, The Doll Boutique will cover the return shipping costs.
Return Procedure: To initiate a return, please email hello@thedollboutique.co.nz with your order and details about the reason for the return. We will provide you with the necessary instructions to proceed.
Refunds: Refunds will be issued if a replacement product is unavailable or if the item is deemed unrepairable. The refund will be processed using the original payment method.
Non-Faulty Returns: Customers are responsible for the return shipping costs for non-faulty returns or exchanges. The item must be in its original condition and packaging, and a restocking fee may apply.
Address Accuracy: It is the customer’s responsibility to provide accurate and complete shipping information. The Doll Boutique will not be liable for any delays or additional costs resulting from inaccurate or incomplete addresses provided by the customer.